Financial Counseling Services

Prior to Receiving Services

If you are scheduled to receive services at Pocono Medical Center and are under or un-insured (a “self-pay patient”), you may be contacted by a Financial Representative.
Your Financial Counselor will:
  • Discuss if you may be eligible for a government program or Pocono Medical Center’s Financial Assistance program.
  • Request a deposit based on the services being done.
    • If the deposit is more than the final bill, any overpayment will be refunded after all charges have been finalized.
Questions?
Please contact Patient Accounts
Mon-Fri, 8am – 4:30pm
570-476-3322 or 570-476-3324

After Receiving Services

If you are receiving a bill for services that have already been provided you can speak to a Customer Service Representative.The Customer Service Representative will:
  • Discuss discounts available for “self-pay” balances.
  • Set up a payment arrangement for services.
  • Discuss if you may be eligible for a government program or Pocono Medical Center’s Financial Assistance Program.
Questions?
Please contact Customer Service
Mon-Fri, 8am – 12pm and 1pm – 4:30pm
570-420-4923
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